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My guest today is Paul Adams, Chief Product Officer of Intercom.

When ChatGPT launched, Paul and the Intercom team blew up their roadmap to go all in on AI. Since then, they’ve built an AI-first customer service suite that can provide accurate answers to customers 24/7.

Paul and I spoke about:

1. How PMs and designers can skill up on AI and get hired to work on AI products

2. Why you may not want to start with the problem when building AI products

3. How Intercom blew up its roadmap to build an AI chatbot that can resolve 50% of support queries without a human

Paul is a thoughtful product leader – be sure to subscribe if you enjoy our conversation.

Timestamps:
(00:00) Will AI make us dumbe

Building an AI first organization | Paul Adams (CPO Intercom)

Episode description

Building an AI first organization | Paul Adams (CPO Intercom)

Episode description